To read the latest on COVID-19 delivery delays, please checkthis link
Shipping is $9.95 on orders less than $99
Free ShippingOn All Orders Over $99.
Orders are dispatched Monday - Friday on an Express service via Startrack where possible.
Can I get a refund if my costume is not suitable?
As long as your costume meets the requirements of ourReturns Policy, then 100% YES! We offer 30 Day Returns& Exchanges. Just email us at
hello@costumesupercentre.com.au to get things started. We'll be in touch within one working day.
Can I exchange my costume for a larger or smaller size?
We do not offer an exchange service – however we are happy to assist you in getting your correct size. Simply place another online order in the size you require, thenemail us athello@costumesupercentre.com.auto let us know you’d like to return your original item. We will then process a refund for your original item/s onceit’s been returned to us and meets the returns criteria.
To read the latest on COVID-19 delivery delays, please checkthis link
Who is Costume Super Centre?
Based in Melbourne, Costume Super Centreis an Australian run business,established in 2016 and operated by a friendly Team who have a great sense of fun and imagination! In this time our business has quickly grown to become one of Australia’s Largest Online Costume Retailers.
Are your costumes legit?
Yes! Our licensed costumes are 100% Authentic and Official. We also work closely with several suppliers to ensure our non-licensed costumes are of the highest quality.
Do you hire or sell costumes?
We get asked this question a lot!We only sell costumes,for two reasons:
1) Webelieve thatowning a brand-new costumeis better thanhiring:)
2) We have access to greatsuppliers, which means you can buy costumes atsupercompetitive and affordable prices, and you don’t have to hand them back!
Do you have a shop I can visit? Do you allow pick-ups?
You are currently visiting our shop – costumesupercentre.com.au
Unfortunately, we do not have a physical store for you to try on costumes or click to collect, but we do have a great returns policy if you’re not totally happy.
Can I pay extra to have Express Shipping?
All our orders are sent on an Express service so there's no need to pay extra! If your order is placed before 1pm AEST Monday to Friday in most metropolitan areas, your parcel will arrive the following day as we use the fastest service possible. However, we do not have an express post facility with 100% guaranteed next day delivery. At Costume Super Centre, we are proud of our super-fast turn-around times for your order – please read on... :)
When will I receive my order?
Super-fast! We aim to have next day delivery for nearly all metropolitan locations within Australia, except WA and NT, which may take 2-3 days. Whilst we cannotguaranteenext day delivery, depending on where you live, if youplace your order before1pm AEST Monday to Friday,we will dispatch via our service provider StarTrack that same day. All orders are dispatched from our warehouse in Melbourne. Please note, large orders, bulky items such as brooms, wall breakers and weapons, fragile items such as NECA action figures and orders during our peak periods of Book Week and Halloween may also take an extra day or two for delivery.
Do you ship to New Zealand?
We don’t currently ship to NZ, but our good friends at Costume World carry the same range, with similar prices and shipping costs, 30-Day return policy and so forth. Please visit their website atwww.costumeworld.co.nz and they’ll be able to assist you will all your costume needs.
Do you have Laybuy or Afterpay?
We're working onit :) Watch this space.
I'm not sure which size I am?
That’s OK. Our costumes come from various suppliers, so each costume can fitdifferently.You’ll see an image of a size chart corresponding to each costume, available in the product description section or the image gallery.
Can I get a refund if my costume is not suitable?
As long as your costume meets the requirements of ourReturns Policy, then 100% YES! We offer 30 Day Returns& Exchanges. Just email us at hello@costumesupercentre.com.au to get things started. We'll be in touch within one working day.
Can I exchange my costume for a larger or smaller size?
We do not offer an exchange service – however we are happy to assist you in getting your correct size. Simply place another online order in the size you require, thenemail us athello@costumesupercentre.com.auto let us know you’d like to return your original item. We will then process a refund for your original item/s onceit’s been returned to us and meets the returns criteria.
Is there someone I can chat to?
Absolutely! We love helping customers with costumes and dress up ideas. OurCustomer Service Team is ready to help. Send us an email at hello@costumesupercentre.com.au and we'll reply between 9am and 4pm Monday to Friday (excludes Melbourne public holidays). Make sure to check your junk or spam filter if you haven't heard back in 1 business day.
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Concepts Related to the Article
This article contains information about the Costume Super Centre, including details about their shipping, refund and exchange policies, product authenticity, sizing, and customer service. Here's a breakdown of the concepts used in the article and their related information:
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Shipping Policy: The Costume Super Centre offers shipping at a flat rate of $9.95 for orders less than $99, and free shipping for orders over $99. Orders are dispatched Monday to Friday via an Express service through Startrack, with next day delivery for most metropolitan areas in Australia, except for WA and NT, which may take 2-3 days. The company does not currently ship to New Zealand.
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Refund and Exchange Policy: The company offers a 30-day returns and exchanges policy. Customers can request a refund or exchange if the costume meets the requirements of their Returns Policy. They can initiate the process by emailing hello@costumesupercentre.com.au.
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Product Authenticity: The costumes offered by the Costume Super Centre are 100% authentic and official for licensed costumes. They also work closely with suppliers to ensure the quality of non-licensed costumes.
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Sizing and Returns: The company does not offer an exchange service for sizing. Customers can place another online order for the correct size and then request a refund for the original item once it's returned and meets the returns criteria.
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Customer Service: The Costume Super Centre provides customer service via email at hello@costumesupercentre.com.au. Their Customer Service Team is available to assist customers between 9am and 4pm Monday to Friday (excluding Melbourne public holidays).
These concepts cover the key aspects of the article and provide a comprehensive understanding of the Costume Super Centre's policies and services. If you have any specific questions about these concepts or need further details, feel free to ask!
